OAKTREE TOYS - SHIPPING POLICY
HOW MUCH DOES SHIPPING COST?
We offer FREE standard shipping across Australia on orders over $150. Please refer below table for standard shipping rates.
|
AVAILABLE DELIVER COUNTRIES |
SHIPPING FEE (ORDERS UNDER $150 AUD) |
SHIPPING (ORDERS OVER $150 AUD) |
ESTIMATED DELIVERY TIMEFRAME |
|
Australia |
Calculated at the checkout |
FREE |
up to 7 Business Days |
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed and shipped within one business day.
In Australia we use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, it can take up to 2 - 5 business days to be delivered.
|
City |
Delivery Estimate after Processing |
|
Sydney |
1 - 2 business days |
|
Melbourne |
2 - 3 business days |
|
Canberra |
2 - 3 business days |
|
Adelaide |
2 - 3 business days |
|
Hobart |
3 - 5 business days |
|
Brisbane |
3 - 5 business days |
|
Perth |
5 - 10 business days |
|
Darwin |
5 - 10 business days |
Please note: We do sometimes get busy during our sale/promotional periods, so delivery may take a little longer than the times listed. Shipping may also take longer for overseas deliveries.
WHERE IS MY ORDER?
As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through our partnered courier’s website.
Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system. If you are not receiving updates from Australia Post, first check your junk mail or spam filters to see if the tracking emails have ended up there. If you have no luck, contact us and we will send you the tracking number.
If you have any questions about your order please contact our Customer Service team on info.oaktreetoys@gmail.com.
WHAT ABOUT TAXES AND FEES?
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax).
Please contact our Oaktree Toys Care team if you have any questions or require further information:
Email: info.oaktreetoys@gmail.com
Telephone: +61450839706
Returns Address:
Oaktree Toys
3 Pettitt Street,
Riverstone NSW 2765.